Shipping & Delivery Policy

Overview

Welcome to Zeal Computer. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.

We aim to deliver your computer hardware, electronics, and accessories safely and within the estimated delivery period communicated at checkout.

By placing an order on our website, you agree to the terms outlined in this policy.

Order Processing Time

Orders are processed after successful order confirmation and payment verification, where applicable.

Order processing generally takes 1–3 business days, subject to product availability, payment verification, and operational requirements. This is an indicative timeframe and may vary.

Orders placed on Sundays, public holidays, or outside business hours may be processed on the next working day.

If an item is unavailable or additional verification is required, we may contact you using the contact details provided with your order.

Shipping and Delivery Time

Delivery timelines depend on the destination, product availability, courier service, and other logistical factors.

Estimated delivery times will be communicated at checkout or through order-related communications, where available.

Delivery may take longer due to public holidays, weather conditions, transportation disruptions, remote delivery locations, or other circumstances beyond our reasonable control.

Any delivery date provided is an estimate unless expressly confirmed otherwise.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on the delivery location, order value, package size, weight, and available shipping services.

Any free-shipping offer will be subject to the eligibility conditions displayed on our website at the time of purchase.

Order Confirmation

After placing an order, you may receive an order confirmation through email or another available communication method.

Please check your order details carefully, including the products selected, quantity, billing address, shipping address, and contact number.

If you notice an error, contact us as soon as possible. We will try to assist before the order is dispatched, but changes cannot be guaranteed after processing or shipment has begun.

Shipment Tracking

Where tracking is available, shipment details or a tracking reference may be shared after your order has been dispatched.

You can use the provided tracking information to check the status of your shipment through the relevant courier service.

Tracking updates may take some time to appear after dispatch. If tracking information remains unavailable or appears incorrect, please contact our customer support team.

Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, phone number, postal code, and any necessary landmark or address instructions.

Zeal Computer cannot guarantee successful delivery if the information provided is incomplete or incorrect.

If a shipment is returned because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, additional shipping charges or reshipment arrangements may apply where permitted by law. We will communicate the applicable options to the customer.

Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will make reasonable efforts to check the shipment status with the courier service and assist with the next steps.

Delivery delays may occur because of courier disruptions, weather conditions, public holidays, operational issues, or other circumstances beyond our reasonable control.

If an order is confirmed lost or cannot be delivered, we will review the circumstances and communicate the appropriate resolution in accordance with our policies and applicable law.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, incorrect, or incomplete product, contact us promptly and provide your order number along with photographs or other relevant evidence, where applicable.

Please retain the original packaging and included accessories until the issue has been reviewed.

Requests will be assessed under our Return & Exchange Policy and Cancellation & Refund Policy. Eligible cases will be handled in accordance with those policies and applicable consumer protection requirements.

Order Cancellation and Delivery Refusal

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible before dispatch, subject to the status of the order and our Cancellation & Refund Policy.

Once an order has been dispatched, cancellation may no longer be possible. Any return or refund request will be handled according to the applicable policy.

Refusing delivery does not automatically guarantee a refund. Please contact our support team to understand the appropriate process.

Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping arrangements, business operations, or applicable laws.

The updated policy will be published on this page with the revised date. We encourage customers to review it periodically.

Contact Us

If you have any questions regarding shipping, delivery, or the status of your order, please contact us.

Business Name: Zeal Computer

Phone: 7838094021

Email: info@ZEALCOMPUTER.com

Business Address: First Floor, Shop No. 1-A, Right Side, A Part of Property Bearing No. B-95/1, Situated at Joshi Colony, New Delhi, East Delhi, Delhi – 110092, India.

Last Updated: 29 October 2026