Cancellation & Refund Policy

Overview

At Zeal Computer, we aim to provide a smooth and transparent shopping experience for our customers. This Cancellation & Refund Policy explains how order cancellations, payment issues, and eligible refunds are handled for purchases made through our website.

Please read this policy carefully before placing an order.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible using the contact details provided below.

Cancellation requests may be accepted before the order is dispatched, subject to the order status and applicable conditions.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may contact our customer support team to understand the available return or refund options under our Return & Exchange Policy and applicable law.

To request a cancellation, please provide your order number, registered email address, and contact number.

Cancellation by Zeal Computer

We may cancel an order where reasonably necessary, including in situations involving:

• Product unavailability or stock discrepancies.

• Incorrect product pricing or listing information.

• Incomplete or unverifiable order details.

• Suspected fraudulent or unauthorized transactions.

• Delivery restrictions or other legitimate operational reasons.

If payment has already been collected for an order cancelled by us, an applicable refund will be initiated through the original payment method wherever supported, in accordance with applicable law.

We will make reasonable efforts to notify the customer using the contact details provided with the order.

Refund Eligibility

A refund may be applicable in circumstances such as:

• An order is cancelled and the cancellation is accepted.

• An order is cancelled by Zeal Computer after payment has been collected.

• A payment is successfully deducted but the order cannot be confirmed.

• A duplicate payment is made for the same order.

• A return is approved under our Return & Exchange Policy.

• A product is confirmed to be damaged, defective, incorrect, or incomplete and a refund is the appropriate resolution.

• A refund is otherwise required under applicable law.

Each request will be reviewed based on the circumstances, order records, and applicable policies.

Payment Failure and Duplicate Payments

If money is deducted from your bank account but your order is not confirmed, please contact us with the transaction reference, date, amount, and relevant order details.

We will review the payment status and coordinate with the payment gateway or relevant service provider where necessary.

If a duplicate payment for the same order is verified, the excess payment will be refunded through the original payment method wherever supported.

In some cases, a failed transaction may be reversed automatically by the bank or payment provider. The time required for the reversal may depend on the relevant financial institution.

Refund Processing Time

Once a refund has been approved, we will initiate the refund through the original payment method wherever supported.

Refund processing and the time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

We will communicate any relevant refund status or additional information where available.

If the refund has not appeared within the timeframe communicated by the payment provider or our support team, please contact us with your order number and transaction details so we can assist you.

Refunds for Returned Products

Refund requests relating to returned products are subject to our Return & Exchange Policy.

Where a return is approved and a refund is the appropriate resolution, the refund will be processed in accordance with the applicable policy and legal requirements.

Customers may be asked to provide the order number, proof of purchase, product details, and supporting photographs or other relevant information where necessary.

Non-Refundable Situations

A refund may not be available for a request that does not meet the applicable cancellation or return conditions, except where a refund or another remedy is required by law.

For example, a change-of-mind cancellation request made after dispatch may not be accepted under the standard cancellation process.

This policy does not exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable law.

Shipping Charges

The treatment of shipping charges, including return shipping costs, will depend on the reason for the cancellation or return, the terms disclosed at checkout, and applicable law.

Where a refund is required by law, it will be handled in accordance with the relevant legal requirements.

Any applicable charges or deductions will be communicated to the customer where appropriate.

How to Request a Cancellation or Refund

To request a cancellation or refund, please follow these steps:

Step 1: Contact our customer support team using the phone number or email address listed below.

Step 2: Provide your order number, registered email address, and a clear description of your request.

Step 3: Share the payment transaction reference or supporting documents if required.

Step 4: Our team will review the request and communicate the next steps.

Step 5: If approved, the applicable refund will be initiated through the original payment method wherever supported.

Contact Us

If you have questions about order cancellations, refunds, failed payments, or duplicate transactions, please contact us.

Business Name: Zeal Computer

Phone: 7838094021

Email: info@ZEALCOMPUTER.com

Business Address: First Floor, Shop No. 1-A, Right Side, A Part of Property Bearing No. B-95/1, Situated at Joshi Colony, New Delhi, East Delhi, Delhi – 110092, India.

Last Updated: 29 October 2026