Return & Exchange Policy

Overview

At Zeal Computer, we aim to provide quality computer hardware, electronics, and accessories to our customers. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can review the issue and assist you.

This Return & Exchange Policy explains the conditions under which a product may be eligible for return or exchange when purchased through our website.

Please read this policy carefully before placing an order.

Return Eligibility

A product may be eligible for return or exchange if:

• You receive a damaged or defective product.

• You receive a product different from the one ordered.

• Your order is incomplete or an item is missing.

• The product has another verified issue covered by our applicable return policy or consumer protection laws.

To help us assess your request, please contact us within 7 days of delivery and provide your order number, a description of the issue, and photographs or videos where applicable.

The 7-day reporting period is a request for prompt notification and does not limit any rights or remedies available under applicable law.

Conditions for Returns

Where applicable, returned products should be:

• In their original condition, with all included accessories, manuals, and components.

• Accompanied by the original packaging, where reasonably available.

• Supported by the order confirmation, invoice, or other proof of purchase.

• Returned only after the return request has been reviewed and the return instructions have been provided.

For damaged, defective, incorrect, or incomplete products, we will assess the circumstances fairly. Original packaging or other documentation will not be used to deny rights that cannot legally be excluded.

Products Not Eligible for Return

A return or exchange may not be accepted for reasons such as:

• Damage caused by misuse, unauthorized repairs, improper installation, or accidental damage after delivery.

• Physical damage caused by the customer after delivery, where supported by the available evidence.

• Missing accessories or components not reported at the time of delivery, subject to the circumstances and applicable law.

• Products returned without prior instructions, where prior authorization is reasonably required for processing.

Products that are non-returnable under a clearly disclosed and lawful product-specific policy may be excluded, except where a return, replacement, refund, or other remedy is required by applicable law.

Manufacturer warranty coverage may apply to certain product issues. We will guide you regarding the appropriate process where applicable.

How to Request a Return or Exchange

To request a return or exchange, follow these steps:

Step 1: Contact Us

Email us at info@ZEALCOMPUTER.com or call 7838094021 with your order number and a description of the issue.

Step 2: Provide Supporting Information

Share photographs, videos, or other relevant details where requested to help us understand the issue.

Step 3: Review of Your Request

Our team will review the request and inform you whether it qualifies for a return, exchange, replacement, or another appropriate resolution.

Step 4: Follow Return Instructions

If the request is approved, we will provide the applicable return address, shipping instructions, and any other required details.

Please do not send a product to an address without confirming the return instructions with our team.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrect, or incomplete, please notify us as soon as reasonably possible.

Please include your order number and clear photographs of the product, packaging, and any visible damage, where applicable.

After reviewing the issue, we will communicate the appropriate resolution, which may include repair, replacement, exchange, refund, or another remedy depending on the circumstances, product availability, and applicable law.

Exchange Policy

An exchange may be offered for an eligible product, subject to verification and product availability.

If the requested replacement is unavailable, we will discuss the available alternatives with you, which may include a refund where applicable.

Any price difference, shipping arrangement, or other applicable charge will be communicated before the exchange is completed.

Nothing in this section limits remedies required under applicable consumer protection laws.

Refunds for Approved Returns

If a return is approved for a refund, the refund will generally be initiated through the original payment method wherever supported.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.

We will communicate the refund status or any additional steps required from you.

Where a refund is required by applicable law, it will be handled in accordance with the relevant legal requirements and applicable refund policy.

Return Shipping Charges

If a return or replacement is approved because of a verified damaged, defective, incorrect, or incomplete product, we will communicate the applicable shipping arrangements and any charges before the return is completed.

For other return requests, shipping costs and responsibility will depend on the reason for the return, the terms disclosed at purchase, and applicable law.

No charge will be imposed where it is prohibited by applicable law.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders may be cancelled before dispatch, subject to order status and our Cancellation & Refund Policy.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact our team for guidance regarding the available options.

Manufacturer Warranty

Certain computer hardware and electronic products may include a manufacturer’s warranty.

Warranty coverage, duration, exclusions, and claim procedures vary by product and manufacturer. Please refer to the product listing, invoice, or warranty documentation for applicable details.

If a product issue is covered by the manufacturer’s warranty, we may guide you through the relevant warranty process.

Contact Us

If you have questions about a return, exchange, replacement, or refund, please contact us using the details below.

Business Name: Zeal Computer

Phone: 7838094021

Email: info@ZEALCOMPUTER.com

Business Address: First Floor, Shop No. 1-A, Right Side, A Part of Property Bearing No. B-95/1, Situated at Joshi Colony, New Delhi, East Delhi, Delhi – 110092, India.

Last Updated: 29 October 2026