Privacy Policy

Overview

Welcome to Zeal Computer. We respect your privacy and are committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, or contact us for support.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your personal information.

Information We Collect

We may collect the following types of information when you use our website or place an order.

Personal Information

Depending on your interaction with our website, we may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order details and purchase history

• Information you provide when contacting customer support

Transaction Information

When you place an order, we may collect information about the products purchased, order value, payment status, transaction reference, and refund status.

Online payments are processed through third-party payment gateway providers. We do not intentionally collect or store your complete card details, CVV, UPI PIN, passwords, or banking credentials on our website.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, and website usage data, depending on the technologies and services in use.

How We Use Your Information

We may use your information for the following purposes:

• To process and confirm your orders.

• To arrange shipping and delivery.

• To process eligible cancellations, returns, exchanges, and refunds.

• To respond to customer enquiries and support requests.

• To communicate order updates and important service notifications.

• To maintain website functionality and improve the shopping experience.

• To detect, prevent, and investigate fraud or unauthorized transactions.

• To maintain business records and comply with applicable legal obligations.

• To send promotional communications where permitted by law and, where required, with your consent.

Payment Information

Payments made through our website may be handled by third-party payment gateways, banks, or other authorized payment service providers.

These providers may process payment information in accordance with their own privacy policies, security standards, and applicable requirements.

We may receive confirmation of successful or failed payments, transaction references, and related payment status information to manage your orders.

Please never share your card PIN, CVV, banking password, UPI PIN, or one-time password with anyone claiming to represent Zeal Computer.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain shopping cart sessions, remember preferences, improve performance, and understand website usage.

Some cookies may be provided by third-party services integrated into our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect features such as shopping cart functionality, login sessions, or checkout.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateways and payment service providers

• Shipping and courier companies

• Website hosting, maintenance, and technical service providers

• Customer support and communication service providers

• Professional advisers, regulators, or government authorities where legally required

We limit information sharing to what is reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Customers should use secure devices, protect their account credentials, and avoid sharing sensitive payment information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, and compliance with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable retention obligations.

Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, withdraw consent where processing is based on consent, or raise concerns about how your information is handled.

To submit a privacy-related request, please contact us using the details provided below. We may need to verify your identity before responding.

We will handle requests in accordance with applicable law.

Third-Party Links

Our website may contain links to third-party websites or services, including payment providers and delivery tracking platforms.

These websites operate independently and may have their own privacy policies. We encourage you to review their policies before sharing personal information.

Zeal Computer is not responsible for the privacy practices of independent t