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Shop By DepartmentFrequently Asked Questions
General
Order & Billing
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Products
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Reward Program
Payments, Discounts & Refunds
What payment methods do you accept?
The payment methods available for your order will be displayed at checkout. Available options depend on the payment service providers integrated with our website.
What should I do if my payment fails?
Check your bank or payment provider for the transaction status. If money has been deducted but your order is not confirmed, contact us with the transaction reference and relevant order details.
How long does a refund take
Once a refund is approved, processing time depends on the payment method, payment gateway, bank, or financial institution. We will provide relevant updates where available.
What happens if I am charged twice?
If you believe you have been charged twice for the same order, contact us with your order number, transaction references, dates, and amounts. We will review the transactions and assist with the appropriate resolution if a duplicate payment is confirmed.
Order & Billing
How can I place an order?
Browse our Shop page, select the product you want to purchase, add it to your cart, and proceed to checkout. Enter your billing and shipping details, select an available payment method, and complete your order.
How can I cancel my order?
Contact us as soon as possible with your order number. Cancellation may be possible before dispatch, depending on the order status. Please read our Cancellation & Refund Policy for complete details.
How can I check my order status?
Contact us with your order number and registered contact details. If shipment tracking is available, we will guide you on how to check the delivery status.
Can I make changes to my order?
Please contact us immediately if you need to change your product selection, quantity, or delivery address. Changes depend on the order processing and dispatch status and cannot be guaranteed after shipment has begun.
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